All Overline's projects and services are based on formalized, proprietary methodologies that ensure standardized, repeatable approaches to delivering information technology solutions.

 Project Management

This methodology defines the activities, steps, and roles required in conducting a project, including setting and understanding a client's needs and expectations, planning the work, tracking and monitoring its execution, regularly reporting on engagement execution, and fulfillment of quality assurance requirements.

Successful project management ensures that deliverables Overline produces for our clients are timely, cost-effective, and in full compliance with requirements and expectations. Used in conjunction with all other proprietary Overline's methodologies, the Project Management Methodology regulates project management tasks that are common to all projects; as a result, those tasks are excluded from other Overline's methodologies.

 Engagement Management (meeting client need)

This process ensures that client expectations and success criteria are fully understood. It uses a Service Quality Assessment to define customer expectations at the outset of the engagement, and then to periodically measure how well we are meeting those expectations throughout the project.

 Recruiting (staffing the project with the right people)

Our recruiting process ascertains that all Overline's personnel staffed on the engagement are equipped with the technical skills and personal characteristics required by the nature of the work and the client organization's culture.

 Career Development (retaining the right people)

Overline's career development process reviews staff career plans on an ongoing basis and helps our people formulate personal development action plans for acquiring and expanding the skills and experience they need to achieve their career goals.

 Performance and Service Level Agreement (SLA) Reporting

This quality process defines how and to whom Overline will report performance and progress relative to the agreed-upon service levels. Overline's proprietary tool is used to track work and time and provide custom reports to the client.

 Transition

This process guarantees a seamless transition of maintenance responsibilities from the client to Overline. It addresses all aspects of the transition - from obtaining security badges to learning the client applications. The knowledge transfer is designed to minimize demands on the time of client staff and to deliver usable application documentation.

 Production Support

The production support process defines how Overline will respond to disruptions in day-to-day operations. It sets client expectations, defines service levels, and provides mechanisms for tracking the service provided.

 User Consulting

This process defines how Overline will respond to day-to-day questions from users, sets expectations with respect to service levels, and establishes how time is to be tracked.

 Software Development

These processes govern the definition of requirements from users, approvals, the analysis and design of software, the standards that will guide coding, testing requirements, software quality assurance, and system implementation.