Employing our Internet Relationship Management (iRMSM) approach, we partner with you to build solutions that put the needs of people first - whether your IT staff needs to install a series of new products, marketing needs a customer portal, or HR is tasked with developing a self-help application.

Whatever the project, we'll work with you to ensure that your needs, and the needs of all your online users, are met.

 Relevant Data with Role-Based Access

Today's web-enabled businesses face a challenge we sometimes call Info Glut. Huge amounts of valuable information exist "somewhere" in your online or offline systems, but often it remains hidden, disorganized or underutilized. Perhaps your intranets don't "speak" to each other, creating inconsistent, outdated, or incomplete data repositories. Or maybe your security measures are overly restrictive or complex, causing headaches for users and IT administrators alike. Or consider that different corporate roles require different "views" of data, making "enterprise-wide views" inadequate.

Overline understands the limited value of generic and inconsistent data that users must sort through, verify, and reformat. iRM specifically addresses this issue through "role-based access." What does this mean? Consider this example: Managers, sales reps and customers may each need to view customer billing information - but they won't need exactly the same data points, nor will they use it in the same context. iRM provides system access via customized "role-based" portals that are designed to meet a specific set of informational and presentation needs. Since all your portals draw upon a single information infrastructure, both usability and consistency are assured.

 The Power of Fully Integrated Data

Overline works with you to expand the amount of usable information you can make available to online users. In particular, we aim to integrate both "hard data" and "soft data" within a single web-based framework. What exactly do we mean by these terms? Hard data, sometimes called "structured" data, includes items such as inventory levels, shipping status, recent sales transactions, and payment information. Other corporate knowledge is "soft data." Created in text documents, project plans, work samples, presentations or other unstructured formats, this information often remains isolated within a single department, project group, or business unit. Creating a common knowledge base that includes both hard data and soft data can provide valuable, previously inaccessible, resources across the organization.

By understanding your organizational needs and your system as a whole, Overline helps you:

• Replace disconnected bodies of client/server data with a shared online data repository

• Improve the consistency of information throughout the organization

• Organize Hard and soft data with content and knowledge management tools

• Provide accurate, real-time information to online users on a 24/7 basis

• Simplify access systems while improving security and easing administrative processes

• Provide multiple "role-based" views that can meet the needs of individual users

 One Unified Network for Enterprise Consistency

Your customized portals will serve both the individual and the enterprise. As role-based entryways, each user will receive only relevant, authorized content based on their designated role and access level. At the same time, these interrelated portals are part of a single network that draws upon a common body of corporate data. This ensures that while information may be displayed differently on various desktops, the raw data itself remains consistent across all portals.

Our knowledge of XML-based content management tools ensures that your online content is always available and up-to-date. We partner with leading companies to implement time-saving tools for authoring, reviewing, updating, and approving content. With customization, we enable you to authorize specified individuals or groups to organize, administer, and update their own local areas as appropriate. Managed separately, graphic presentation of online content can be tailored to multiple modes of access, including desktop, PDA, WAP phone, or pager. Our Enterprise Java expertise lets us infuse your portals with maximum back-end integration, along with maximum scalability, security, platform independence, and extensibility.